As a member there is beach drink service Jorge did an amazing job making sure drinks came at regular intervals. Getting a chair is no problem anytime so no reason to get up early to claim a seat unless you want the front row. The seating area of the beach is well shaded by lots of tall palm trees and palapas. The sand goes well into the ocean so you’re not stepping on coral when you go into the water. There was no seaweed whatsoever the week we were there. You can replace them anytime you want at the towel stand on the beach and if you need more as a member, you just ask for them. The room had two beach towels (orange for members). Seems like a small thing but not having to worry about bringing a key when you leave the room is very nice. The other big change was to replace the old door key card locks and use a chip in the wristbands to now open the doors. One big change the resort made (which I applaud) is to eliminate disposable water bottles and put a water carafe in each room and filtered water fillers in the hallways. The rooms now have Nescafe coffee makers which make a nice cup of coffee in the morning. There is a lighted make-up mirror and good towels. The bathrooms are nicely equipped with a rain shower head and a handheld spray. Had to raise the temperature because it got cold at night. The beds were comfortable, the pillows nice and soft and most important the A/C worked well. The rooms have been redone and look great. Rooms – our family shared an apartment unit on the second floor overlooking the beach and ocean. He also told us about the Members dinner on Monday night that was nice. Ruben was very efficient and helped us book all our dinners at the Specialty restaurants. Check in – As members we don’t have to wait online in the lobby but can check in at the VIVA Club lounge. They did a good job of updating the resort. We haven’t been to Viva Azteca since the pandemic shut down and renovations.
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